Tech Support Center
For PE Pro
Transferring PE PRO to a different computer
 

There are 2 parts to transferring PE PRO from one computer to another. PART 1 - STEP 1 First, PE PRO can be installed onto a new computer either from the PE PRO disk or from a download site that we will set up for you. STEP 2 Simply run the installation routine and this will install the full version of PE onto the computer. -- For Win7 computers, Versions 9.08 or higher can be installed. -- For VISTA computers, Versions 8.14 or higher can be installed. -- For XP computers, which version you use depends on the resources of the computers. 1 gb RAM is required for Version 9 and above. 512 Mg RAM is required for Version 8.14. PART 2 - STEP 1 Activating a license for PRO is a process that is separate from the installation noted in step 1 above. A PE PRO license will not work on a different machine, as each license is generated to match a specific machine ID. This means you can not copy over the license file from one computer to another or re-download your exisisting license from our download site. We will need to generate a new license for you. Depending on which version of PE you are installing, and onto what operating system (XP, VISTA or Win7), there may be temporary 30 day license pre-installed from the installation disk. If there is, then you are temporarily up and running and need to contact our technical support group with the new machine ID so that we can register PE PRO on the new computer. If the version of PRO you installed does not include a temporary license, you may be able to access one below but you will also need to contact our technical support group with the new machine ID so that we can register PE PRO on the new computer and issue a continuing license. For versions 8.1 through 8.14, a one time temporary license is available from the download site noted below. STEP 2 To receive a regular (non temporary) license, please contact technical support group and provide the machine ID as found in the LICENSE DETAILS screen. If you are enrolled in the VALUE support plan, you will also need to contact our customer service group at 800/832-8436 to arrange for the license transfer fee before the license can be issued. If you are enrolled in the COMPREHENSIVE support plan, there are no additional fees to transfer the registration of your computer so there is no need to contact customer service. STEP 3 LICENSE PE PRO Version 9 and above: The installation includes a 30 day temporary license. Be sure to submit the request key to tech support during the 30 day temporary period. PE PRO Version 8.14:Click on the link below License Download Center The PE Pro File Download Center will be displayed To access a temporary license for version 8.11-8.14, type in 8140009 as your login number. STEP 4 Click LOGIN You are then transferred to a new Webpage STEP 5 Click on the license file displayed. A small window opens titled: File Download STEP 6 Click RUN or OPEN A second window will state that the software author is not known, are you sure you want to continue? Click Run (Open/Yes). This will start the Wise Installataion wizard to self install the license file into PE Pro STEP 7 Follow the instructions on screen (mostly selecting YES or NEXT. You will be prompted to click FINISH Once this process is complete, your temporary license should be automatically installed. STEP 8 Launch PE Pro now